Please read these terms and conditions carefully before using Our Service.
Terms and Conditions
Welcome to SOPX. By accessing and using this service, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using SOPX.
1. Acceptance of Terms: By accessing or using SOPX in any manner, including registering an account, uploading content, or using any feature of the service, you agree to be bound by these terms and conditions. If you do not agree with all of these terms and conditions, please do not access or use this service.
2. Intellectual Property Rights: The content, design, graphics, logos, software, and other materials contained in or constituting the SOPX service are owned by Appolius d.o.o. and are protected by intellectual property laws. You may not reproduce, distribute, modify, reverse engineer, decompile, disassemble, or otherwise use any part of the service without prior written consent from Appolius d.o.o. Nothing in these terms grants you ownership of any intellectual property rights in the service or its content.
3. Account Registration and Security: To use SOPX you must register an account. You agree to provide accurate and complete information during registration and to keep your account credentials confidential. You are responsible for all activity that occurs under your account. You must notify Appolius d.o.o. immediately at [email protected] if you become aware of any unauthorized use of your account. Appolius d.o.o. is not liable for any loss or damage resulting from unauthorized access to your account caused by your failure to protect your credentials.
4. Acceptable Use: You agree to use SOPX only for lawful purposes and in accordance with all applicable laws and regulations. You must not: upload, submit, or process content that infringes the intellectual property rights of any third party; upload content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable; attempt to gain unauthorized access to any part of the service, its infrastructure, or other users' accounts; use the service to distribute malware or engage in any activity that could damage, disable, overburden, or impair the service; scrape, crawl, or extract data from the service using automated means without prior written consent; share, resell, or sublicense access to the service in violation of your subscription plan; submit content containing personal data of third parties without having a lawful basis to do so under applicable data protection laws.
5. User Content and License: You retain ownership of all content you upload or create using SOPX, including videos, documents, and generated SOPs. By submitting content to SOPX, you grant Appolius d.o.o. a limited, worldwide, non-exclusive, royalty-free license to store, process, and transmit that content solely as necessary to provide the service to you. Appolius d.o.o. will not use your content for any purpose beyond operating and improving the service for you. You represent and warrant that you have all rights necessary to submit your content and to grant this license, and that your content does not violate the rights of any third party.
6. AI Processing: SOPX uses artificial intelligence to process videos and audio submitted by you in order to generate work instructions and SOPs. By submitting content to the service, you acknowledge and consent to this processing. Content submitted for AI processing is transmitted to third-party AI service providers solely for the purpose of delivering the service. These providers are contractually bound to process your data only as instructed by Appolius d.o.o. and not for their own purposes. Neither Appolius d.o.o. nor its AI service providers use your submitted content to train AI models.
7. Subscription, Billing and Payment: Access to SOPX is provided on a subscription basis. Subscription fees are charged in advance on a monthly or annual basis depending on your selected plan. Appolius d.o.o. uses third-party payment processors to handle billing. By providing payment details, you authorize the applicable payment processor to charge your payment method for the subscription fees due. If a payment fails, access to the service may be suspended until payment is resolved. All fees are stated exclusive of taxes. You are responsible for any applicable taxes.
8. Cancellation and Refunds: You may cancel your subscription at any time through your account settings. Upon cancellation, your access to the service continues until the end of the current billing period. No automatic refunds are issued for unused portions of a billing period. Refund requests are evaluated on a case-by-case basis. To request a refund, contact [email protected].
9. Data Retention and Deletion on Termination: Upon cancellation of your subscription or termination of your account, all your data, including uploaded videos, generated SOPs, transcripts, and account information, will be permanently deleted from our systems. Deletion is irreversible. You are responsible for exporting any data you wish to retain before cancelling your account. Appolius d.o.o. is not responsible for any loss of data following account termination.
10. Service Availability: Appolius d.o.o. will make reasonable efforts to maintain the availability of SOPX. However, the service is provided on an as-is and as-available basis. Appolius d.o.o. does not guarantee uninterrupted or error-free access to the service. Planned maintenance may result in temporary unavailability, and Appolius d.o.o. will make reasonable efforts to provide advance notice where possible. Appolius d.o.o. reserves the right to modify, suspend, or discontinue any feature or aspect of the service at any time.
11. Third-Party Services: SOPX relies on third-party services to deliver certain features, including AI-based audio transcription and video analysis. Appolius d.o.o. is not liable for any interruption, degradation, or failure of service caused by third-party provider outages or changes to third-party services. Appolius d.o.o. will make reasonable efforts to address service disruptions caused by third parties.
12. Privacy Policy: Your use of SOPX is governed by our Privacy Policy, which is incorporated into these terms by reference. By using the service, you agree to the collection and processing of your data as described in the Privacy Policy.
13. Limitation of Liability: To the maximum extent permitted by applicable law, Appolius d.o.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or business interruption, arising out of or in connection with your use of or inability to use SOPX, whether based on contract, tort, strict liability, or otherwise. The total liability of Appolius d.o.o. for any claim arising out of or relating to these terms or the service shall not exceed the total fees paid by you to Appolius d.o.o. in the three months preceding the event giving rise to the claim.
14. Indemnification: You agree to indemnify and hold harmless Appolius d.o.o. and its officers, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of or related to your use of the service, your violation of these terms, or your violation of any third-party rights.
15. Governing Law and Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of the Republic of Slovenia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Slovenia.
16. Dispute Resolution: Before initiating legal proceedings, you agree to first attempt to resolve any dispute with Appolius d.o.o. informally by contacting [email protected]. Appolius d.o.o. will make good-faith efforts to resolve the dispute within 30 days of receiving written notice.
17. Changes to Terms: Appolius d.o.o. reserves the right to modify these terms at any time. Where changes are material, reasonable notice will be provided via email or a notice within the service. Your continued use of SOPX after any changes take effect constitutes your acceptance of the revised terms.
18. Contact Information: If you have any questions or concerns about these terms and conditions, please contact us at [email protected].
Thank you for using SOPX.