Stop Losing Know-How to Turnover
Every resignation takes undocumented process knowledge with it. Capture expertise in structured SOPs before turnover leaves you scrambling.
The problem
The Problem
Turnover erases years of expertise
When experienced employees leave, they take accumulated process knowledge with them. Nothing is recorded, so new hires start from scratch every time instead of opening a documented SOP.
Key-person dependency is a business risk
If only one person knows how to run a critical process, their absence creates an operational bottleneck. Planned or unplanned, the result is the same.
Knowledge transfer is always reactive
Most teams realize knowledge was not documented only after someone leaves. By then there is no video to turn into a SOP, so it is too late to capture what they knew.
What changes
How SOPX Helps
10min
per procedure captured
Capture knowledge while experts are here
Record experts performing tasks while they are still employed. AI turns each video into a structured SOP with a trimmed clip and a description on every step, so their method is captured.
0
single points of failure
Zero single points of failure
When the knowledge is in a versioned SOP, any team member with access can open it on a phone or station screen and perform the task. No single person becomes a bottleneck.
50%
faster role transitions
Knowledge organized and searchable
Captured knowledge lives in workspaces organized by department and role. When someone asks how do we do this, the answer is one search away.
How it works
How It Works
01
Identify critical knowledge holders
List processes that depend on specific people, such as a machine changeover only one operator knows. Prioritize the highest-risk tasks so you record those experts first.
02
Record and convert to SOPs
Film each expert performing their tasks with any phone. Upload to SOPX. AI generates structured SOPs in minutes, with a trimmed clip and a description for every step.
03
Build a permanent knowledge library
Published SOPs become your living knowledge base, organized in workspaces by department and role. Update a step as processes evolve and versioning keeps the history.
Explore
Industries Using This
Manufacturing
Film a changeover, machine setup, or cleaning task on your phone. AI writes the step-by-step work instruction in minutes. Translate it for every language on the floor, train new hires with training paths, and approve each change before it reaches the line.
Learn more →Food Production
Film line cleaning, allergen changeovers, end-of-line packing, and each station's tasks on a phone. AI writes the step-by-step SOP in minutes, or import your existing food safety PDFs. Translate for every worker, train new hires with training paths, and let quality approve each change before it goes live.
Learn more →Logistics & Warehousing
Film picking, packing, receiving, and forklift checks on a phone. AI writes the step-by-step SOP in minutes. Translate it for temp and agency workers, assign a training path for each role, and put a QR code at every station so each shift works the same way.
Learn more →Related Use Cases
Knowledge Capture
SOPX is tribal knowledge software: record your experts doing the tasks they already do every day, and AI turns the footage into structured, shareable SOPs. The expert keeps working, not authoring docs.
Learn more →Training & Onboarding
Upload a process video and get a step-by-step SOP in minutes. Assign the SOPs as a training path. New hires work through it on their own, in their own language, and sign off when they are done.
Learn more →Built for These Roles
Owner / Founder / CEO
The business runs on what is in your head, so everything still comes back to you. Film how a task should be done, let AI draft the process, and hand your team something they can follow on their own.
Learn more →Documentation / SOP Coordinator
You keep the SOP library built, current, and in everyone's hands. Stop staring at a blank page and chasing SMEs. Film the expert once or import the PDFs you have, let AI draft the SOP, and run document control from one searchable place.
Learn more →Training & L&D Manager
Your best people do not have hours to write training docs. Film the expert doing the task, and AI drafts a step-by-step SOP in under 10 minutes. Put SOPs in a training path, assign it to new hires, and see who has signed off.
Learn more →Key terms
Knowledge Management
The discipline of capturing, organising, and sharing what an organisation knows so that the right information reaches the right people at the right time.
Tribal Knowledge
The undocumented know-how that lives only in the heads of experienced workers and walks out the door when they leave.
FAQ
Frequently Asked Questions
01How is know-how retention different from tribal knowledge capture?
02Which knowledge should we capture first?
03What if the expert has already left?
04Can documented SOPs support succession planning?
05How many processes should we document to start?
Start today