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Terms and Conditions

Last updated on October 23, 2026

Please read these terms and conditions carefully before using our service.

Welcome to SOPX, a service operated by Appolius d.o.o. (“we”, “us”, or “our”). By accessing and using this service, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using SOPX.

1. Acceptance of Terms

By accessing or using SOPX in any manner, including registering an account, uploading content, or using any feature of the service, you agree to be bound by these terms and conditions. If you do not agree with all of these terms and conditions, please do not access or use this service.

1a. Definitions

“Customer” or “you” means the organization on whose behalf an account is registered. “Authorized User” means an individual you permit to use the service under your account. “Plan” means the subscription plan you select, and “Plan Limits” means the features, quantities, and usage limits of that Plan as described on our pricing page or in an Order Form. “Seat” means the right of one named Authorized User to use the paid functions of a Plan. “Order Form” means an order or quotation agreed in writing by both parties.

1b. Business Use

The service is provided for business purposes only. By accepting these terms, you confirm that you are acting in the course of your trade, business, or profession and not as a consumer, and that you are authorized to bind the Customer. Nothing in these terms limits rights that cannot be limited under mandatory law.

2. Intellectual Property Rights

The content, design, graphics, logos, software, and other materials contained in or constituting the SOPX service are owned by us and are protected by intellectual property laws. You may not reproduce, distribute, modify, reverse engineer, decompile, disassemble, or otherwise use any part of the service without our prior written consent. Nothing in these terms grants you ownership of any intellectual property rights in the service or its content.

3. Account Registration and Security

To use SOPX you must register an account. You agree to provide accurate and complete information during registration and to keep your account credentials confidential. You are responsible for all activity that occurs under your account. You must notify us immediately at [email protected] if you become aware of any unauthorized use of your account. We are not liable for any loss or damage resulting from unauthorized access to your account caused by your failure to protect your credentials.

4. Acceptable Use

You agree to use SOPX only for lawful purposes and in accordance with all applicable laws and regulations. You must not:

  • upload, submit, or process content that infringes the intellectual property rights of any third party;
  • upload content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable;
  • attempt to gain unauthorized access to any part of the service, its infrastructure, or other users’ accounts;
  • use the service to distribute malware or engage in any activity that could damage, disable, overburden, or impair the service;
  • scrape, crawl, or extract data from the service using automated means without prior written consent;
  • share, resell, or sublicense access to the service in violation of your subscription plan;
  • submit content containing personal data of third parties without having a lawful basis to do so under applicable data protection laws;
  • misuse the AI functionality, including attempting to extract training data or model parameters, circumvent safety controls, or generate unlawful, infringing, or deceptive content;
  • circumvent or attempt to circumvent usage limits, seat counts, authentication, or rate limits, including sharing a single user seat among multiple individuals;
  • use the service in violation of applicable export-control or economic-sanctions laws;
  • create multiple accounts or register for multiple free trials to avoid Plan Limits or fees;
  • allow any person to use paid functions of the service without a Seat;
  • use the service for purposes unrelated to its intended use, including as a general file-hosting, video-hosting, or content-delivery service;
  • access or use the service if you are our competitor or act on behalf of one, or to monitor, benchmark, or copy the service for competitive purposes, or to build or improve a competing product or service, except with our prior written consent.

4a. Enforcement

We may monitor use of the service to administer Plans, enforce these terms, and protect the service. If we reasonably believe that you have breached these terms, we may take action proportionate to the breach, including restricting features, suspending access, or terminating under Section 8a. Where practicable, we will give you prior notice and a reasonable opportunity to remedy the breach. Suspension does not by itself delete your content. We may remove or disable access to specific content where required by law or to protect the service or others. A material breach of Section 4 is a material breach of these terms.

5. User Content and License

You retain ownership of all content you upload or create using SOPX, including videos, documents, and generated SOPs. By submitting content to SOPX, you grant us a limited, worldwide, non-exclusive, royalty-free license to store, process, and transmit that content solely as necessary to provide the service to you. We will not use your content for any purpose beyond operating and improving the service for you. You represent and warrant that you have all rights necessary to submit your content and to grant this license, and that your content does not violate the rights of any third party.

6. AI Processing

SOPX uses artificial intelligence to process videos and audio submitted by you in order to generate work instructions and SOPs. By submitting content to the service, you acknowledge and consent to this processing. Content submitted for AI processing is transmitted to third-party AI service providers solely for the purpose of delivering the service. These providers are contractually bound to process your data only as instructed by us and not for their own purposes. Neither we nor our AI service providers use your submitted content to train AI models.

6a. AI-Generated Content Verification

SOPs, work instructions, and other content generated by SOPX from source material (video, audio, PDF, or text) are produced by AI processing and may contain errors, omissions, or misinterpretations. You are solely responsible for reviewing, editing, and verifying generated content before publishing it, distributing it to your team, or relying on it in any operational, training, safety, or compliance context. SOPX is a documentation tool and does not replace human judgment, qualified expertise, or applicable safety, regulatory, or quality-management procedures.

7. Subscription, Billing and Payment

Access to SOPX is licensed by us on a subscription basis. Subscription fees are charged in advance on a monthly or annual basis, depending on the plan you select, and are stated and charged in U.S. Dollars (USD).

Subscriptions to SOPX are sold and invoiced through a third-party payment provider that acts as Merchant of Record on our behalf. The payment provider issues your invoice, processes your payment, and collects and remits any applicable VAT, sales tax, or similar taxes under its own tax registration. Charges may appear on your bank or card statement as LINK.COM or LINK.COM* SOPX AI; the exact wording varies by bank. The purchase transaction is governed by the payment provider’s terms and privacy policy; your use of the service is governed by these Terms. Our payment provider is named in our sub-processor list.

Your subscription renews automatically at the end of each billing period using the payment method on file, unless you cancel before the period ends. You will receive a renewal reminder email before each renewal. You may cancel at any time from the Manage Billing portal inside the application.

All listed fees are exclusive of taxes. The applicable tax is calculated and added by the payment provider at checkout based on your billing location. Business customers can enter a Tax ID (VAT number) at checkout by selecting “I’m purchasing as a business” or by adding or updating it later via the Manage Billing portal. Changes to your Tax ID, business name, or billing address apply to future invoices only; already-finalized invoices cannot be modified.

Once your subscription is active, you can download invoices, update your payment method, and manage your billing details from the Manage Billing portal accessible inside SOPX.

If a payment fails, the payment provider will retry the charge in line with its standard retry schedule. Your access to the service may be suspended until payment is resolved. We will not delete your data during the retry and grace period; once payment is restored, your subscription resumes without loss of content.

Plans. The features, Plan Limits, and prices of each Plan are described on our pricing page or in your Order Form. Fees are charged in advance for each billing period.

Seats. Each Seat is for one named individual and may not be shared, although it may be reassigned when the original user no longer needs it. Seats added during a billing period are charged pro rata, and Seats removed are credited pro rata, as shown in your billing settings. We may grant complimentary Seats at our discretion and withdraw them on reasonable notice.

Plan changes. You may change your Plan or billing period through the service. Changes are charged or credited pro rata and take effect once any resulting payment is made. When you move to a Plan with fewer features, those features are no longer available, but your content is not deleted.

Account credit. Credit on your account is applied to future invoices. It has no cash value and is not refunded, except at our discretion or where required by law.

Adjustments. We may correct billing errors. If we reasonably determine that Plan changes, Seat changes, or multiple accounts have been used to avoid fees or Plan Limits, we may, after notice to you, charge the fees for the Plan or Seats actually used at our standard prices, reverse related credits, and restrict further changes for a reasonable period.

Price changes. We will notify you of price changes at least thirty (30) days in advance. New prices apply from your next billing period after the notice, and you may cancel before they apply.

Discontinued plans. Plans we no longer offer may continue to be billed at their existing prices, subject to price changes under this Section. A change from a discontinued Plan may not be reversible.

7a. Fair Use

Some plan features are offered without a set limit, such as AI-generated SOPs and AI translations. We expect these features, together with the video processing and storage they rely on, to be used at a level that fits your plan and the size of your team. The same applies to Authorized Users without a Seat, storage, sharing, and video delivery. If an account uses far more than other accounts of a similar size, we will write to the account owner before taking any action and agree on a way forward: lower usage, more seats, or a different plan. The exception is suspicious activity, such as a sudden spike from converting a very large number of videos or PDFs in a short time, automated use, or anything that puts the service at risk for other customers. In those cases we may slow or pause usage immediately, and we will let the account owner know. Any such slowdown or pause is temporary, does not count as a failure by us to provide the service, and does not create a right to a refund or credit.

7b. Free Trials and Promotions

Free trials are for evaluation only, are limited to one per organization, and are subject to the limits shown at sign-up. We may refuse, limit, or end a trial at any time, and may delete trial accounts that do not convert to a paid subscription. Discounts and promotions are non-transferable, have no cash value, and may be withdrawn if misused.

8. Cancellation, Refunds and Chargebacks

You may cancel at any time through the Manage Billing portal. Cancellation takes effect at the end of the current billing period, and you keep access until then. Fees are non-refundable except at our discretion or where required by law. Refunds are processed by our payment provider acting as Merchant of Record. If you dispute a charge, please contact [email protected] first. If you initiate a chargeback for fees that are properly due, we may suspend your account until it is resolved, and the fees remain payable.

8a. Termination

Either party may terminate for the other party’s material breach that is not remedied within thirty (30) days of written notice. We may terminate immediately in cases of fraud, non-payment, unlawful use, or a serious risk to the service or others. We may also refuse, suspend, or terminate without notice any account used by or for a competitor in breach of Section 2 or Section 4. If we terminate for your breach, fees paid are not refunded, and you may not open a new account without our consent. If you terminate for our breach, we will refund prepaid fees for the unused period.

9. Data Retention and Deletion on Termination

You may export your content during your subscription using the export features of your Plan. Where applicable law, including the EU Data Act, gives you the right to switch to another provider or to retrieve your data, we will support switching and data retrieval to the extent and within the periods required by that law. Requests may be sent to [email protected].

Upon cancellation of your subscription or termination of your account, your data — including uploaded videos, generated SOPs, transcripts, and account information — is deleted from our active systems within 30 days, and copies held in our encrypted backups are purged on our routine backup retention cycle, after which deletion is irreversible. Billing, invoice, and tax records are retained as required by law. You are responsible for exporting any data you wish to retain before cancelling your account. We are not responsible for any loss of data following account termination.

10. Service Availability

We will make reasonable efforts to maintain the availability of SOPX. However, the service is provided on an as-is and as-available basis. We do not guarantee uninterrupted or error-free access to the service. Planned maintenance may result in temporary unavailability, and we will make reasonable efforts to provide advance notice where possible. We reserve the right to modify, suspend, or discontinue any feature or aspect of the service at any time.

11. Third-Party Services

SOPX relies on third-party services to deliver certain features, including AI-based processing, hosting and infrastructure, and payment processing. We are not liable for any interruption, degradation, or failure of service caused by third-party provider outages or changes to third-party services. We will make reasonable efforts to address service disruptions caused by third parties.

12. Privacy Policy and Data Processing Agreement

Your use of SOPX is governed by our Privacy Policy, which is incorporated into these terms by reference. By using the service, you agree to the collection and processing of your data as described in the Privacy Policy. Where you are subject to the GDPR or comparable data protection law and you are the controller of personal data processed by SOPX on your behalf, our Data Processing Agreement applies and is incorporated into these terms by reference.

12a. Confidentiality

In the course of using SOPX, either party may receive non-public information of the other that is marked confidential or would reasonably be understood to be confidential, including non-public pricing and the non-public terms of the service. The receiving party will use such information only as needed in connection with the service, protect it with at least reasonable care, and not disclose it to third parties except to its advisors who are bound by confidentiality or where disclosure is required by law. This does not apply to information that is or becomes public without breach, was already known to the receiving party, is independently developed, or is rightfully received from a third party.

13. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or business interruption, arising out of or in connection with your use of or inability to use SOPX, whether based on contract, tort, strict liability, or otherwise. Our total liability for any claim arising out of or relating to these terms or the service shall not exceed the greater of (a) the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim, or (b) one thousand U.S. dollars ($1,000 USD).

14. Indemnification

You agree to indemnify and hold harmless us and our officers, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of or related to your use of the service, your violation of these terms, or your violation of any third-party rights.

15. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the Republic of Slovenia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Slovenia.

16. Dispute Resolution

Before initiating legal proceedings, you agree to first attempt to resolve any dispute with us informally by contacting [email protected]. We will make good-faith efforts to resolve the dispute within 30 days of receiving written notice.

17. Changes to Terms

We may update these terms. We will notify you of material changes in advance by email or within the service. If you do not agree to a change, you may cancel your subscription before it takes effect. Otherwise, the updated terms apply from their effective date.

17a. Order of Precedence

If documents conflict, an Order Form prevails over the Data Processing Agreement, which prevails over these terms, which prevail over our pricing page. The Data Processing Agreement prevails only as regards personal data.

18. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at [email protected].

Thank you for using SOPX.