Most of what a company knows was never written down. It sits with the people who have done the job for years. When they retire or move on, it leaves with them and the next person starts from zero.
Capturing it should take minutes. Someone films the job once. Soon after, it is a clear procedure with steps, video and images, ready in the language each worker reads. The knowledge now belongs to the company.
The same clarity is what AI is missing today. An AI agent can only help with work it can see. When a company's real processes are captured and kept current, AI finally has something true to work from, and it can start supporting the people doing the job.